FAQ's

How do I track my order?

Once your order is shipped, we will email you a tracking number that you can use to track the progress of your package. Simply click on the tracking link provided in the email, or visit our website and enter the tracking number in the designated tracking section.

How long does it take for my order to be processed and shipped?

We strive to process and ship orders as quickly as possible. Our molds are made to order so please allow 5 to 7 business days (excluding weekends and holidays) for order processing before shipment. Most of the time we get orders out faster than that unless it is a holiday or order from a sales promotion. Once your order is shipped, you will receive a confirmation email with the tracking details.

Return, Refund and Exchange Policy

 We do NOT accept any returns or exchanges for orders. This is for the protection of each of our customers and to ensure you are not getting an altered product. We suggest purchasing smaller quantities of products to ensure satisfaction before placing larger orders.

How do I cancel my order?

To cancel your order, please reach out to our customer support team as soon as possible. If your order has not been shipped, we will be able to process the cancellation and issue a refund. However, if your order has already been shipped, we will not be able to cancel your order.

Can I order in bulk for my business or event?

Yes, we offer bulk ordering for businesses and events. Please contact our customer support team or visit our website's bulk ordering section to discuss your specific requirements, including quantities, customization options, and any applicable discounts.

How can I contact customer support?

Our dedicated customer support team is available to assist you. You can reach us by email at [farmgirlfreshiesllc@gmail.com]. We strive to respond to all inquiries within 24 hours during business days.

What is your shipping policy?

We ship through both USPS and UPS. We are NOT responsible for your package once it is accepted by the shipping carrier. This includes but not limited to, delays, damages, and theft after delivery. Should any of these occur, you must call the carrier for help. We are unable to resolve these issues and have the same tracking info as you.

DAMAGED ITEMS
Should your package arrive damaged, DO NOT throw away any contents, including the package or products! Your carrier may need to assess the damage. If you need information from us to submit the claim, please reach out via email.

YOU ARE RESPONSIBLE FOR FILING THE CLAIM WITH THE SHIPPING CARRIER.